Support

Contact us

Email info@intelpodre.com with the email address on your account and, if something went wrong, what you were doing and on which device. We aim to reply within two working days.

Signing in

• Forgot your password? Use Forgot passwordon the sign-in screen and we'll email you a reset link.
• New accounts must verify their email address before continuing. If the email hasn't arrived, check your spam folder, then use Resend on the verification screen.
• If you signed up with Google or Apple, sign in the same way each time.

Subscriptions (Producer)

• Subscribed on iPhone or iPad:manage or cancel in your device's Settings → your name → Subscriptions.
• Subscribed on Android:manage or cancel in the Play Store app → your profile → Payments & subscriptions.
• Subscribed on the web:use the manage link in your purchase receipt email, or email us and we'll sort it out.
• Bought on one device and not seeing Producer on another? Sign in with the same account, then use Restore purchases on the upgrade screen in the app.
• Refunds for app store purchases are handled by Apple or Google under their own policies.

Your data

• Delete your account and everything in it from Settings → Delete account, or see how to delete your account.
• Analytics is off until you turn it on, and you can change your choice any time in Settings.
• Our privacy policy explains what we store and why.

Something looks wrong

If an episode or its details look wrong, or something in your listen pathsdoesn't make sense, email us with a link to the page. To report something another person wrote, use the report button next to it — it goes straight to our moderators.